If you’re injured on an Airbnb Experience
Your safety is a top priority. If you’re injured or require medical attention during an Experience, get yourself to a safe place and contact local emergency services immediately.
Once you’re safe and your immediate concerns have been addressed, report the incident to us. The fastest way is to use your Airbnb app, tap your Profile and select Get help, then tap Contact us under your trip.
- GuestAn introduction to Airbnb ExperiencesExperiences are activities designed and led by inspiring locals. Hosts show off their city, craft, cause, or culture in a way that goes beyo…
- GuestFor Hosts—injuries during an Airbnb ExperienceYou should get everyone to a safe place and contact local emergency services immediately. After that, report the incident to us.
- GuestHow do I know if an email or website is really from Airbnb?Fraudulent emails and websites often have an urgent tone and threaten account suspension. When in doubt, start at the Airbnb home page.