How cancellations work for stays
On Airbnb, hosts can choose which cancellation policies to offer to guests, and guests can review them before booking.
Flexible
- Free cancellation until 14 days before check-in (time shown in the confirmation email). If booked less than 14 days before check-in, free cancellation for 48 hours after booking, up to 24 hours before check-in.
- After that, guests can cancel up to 24 hours before check-in and get a refund of the nightly rate and the cleaning fee, but not the service fee
1 day prior
Thu, Apr 2
3:00 PM
Example
For a full refund of the nightly rate, the guest must cancel at least full 24 hours before the listing's local check-in time (shown in the confirmation email). The service fee will not be refunded unless the guest cancels within the free cancellation period for their reservation.
Check in
Fri, Apr 3
3:00 PM
If the guest cancels less than 24 hours before check-in, the first night is non-refundable.
Check out
Mon, Apr 6
11:00 AM
If the guest arrives and decides to leave early, the nightly rate for the nights not spent 24 hours after cancellation are fully refunded.
Moderate
- Free cancellation until 14 days before check-in (time shown in the confirmation email). If booked less than 14 days before check-in, free cancellation for 48 hours after booking, up to 5 days before check-in.
- After that, guests can cancel up to 5 days before check-in and get a refund of the nightly rate and the cleaning fee, but not the service fee
5 days prior
Sun, Mar 29
3:00 PM
Example
For a full refund of the nightly rate, the guest must cancel at least 5 full days before the listing's local check-in time (shown in the confirmation email). The service fee will not be refunded unless the guest cancels within the free cancellation period for their reservation.
Check in
Fri, Apr 3
3:00 PM
If the guest cancels less than 5 days in advance, the first night is non-refundable but 50% of the nightly rate for remaining nights will be refunded.
Check out
Mon, Apr 6
11:00 AM
If the guest arrives and decides to leave early, 50% of the nightly rate for the nights not spent 24 hours after the cancellation occurs are refunded.
Strict
- Free cancellation for 48 hours, as long as the guest cancels at least 14 days before check-in (time shown in the confirmation email)
- After that, guests can cancel up to 7 days before check-in and get a 50% refund of the nightly rate, and the cleaning fee, but not the service fee
14 days prior
48 hours after booking
Example
For a full refund of the nightly rate, the guest must cancel within 48 hours of booking and at least 14 full days prior to listing’s local check-in time (shown in the confirmation email).
7 days prior
Fri, Apr 3
3:00 PM
For a 50% refund of the nightly rate, the guest must cancel 7 full days before the listing's local check in time (shown in the confirmation email), otherwise no refund. If only 50% of the reservation has been paid, no refund will be issued and the remaining 50% will simply not be charged.
Check in
Fri, Apr 10
3:00 PM
If the guest cancels less than 7 days in advance or decides to leave early after check-in, the nights not spent are not refunded.
Super Strict 30 Days
- Guests can cancel at least 30 days before check-in and get a 50% refund of the nightly rate and the cleaning fee, but not the service fee
- The Airbnb service fee is not refundable
- This policy is by invitation only to certain hosts under special circumstances
30 days prior
Wed, Mar 4
3:00 PM
Example
For a 50% refund of the nightly rate, the guest must cancel 30 full days before the listing’s local check-in time (shown in the confirmation email).
Check in
Fri, Apr 3
3:00 PM
If the guest cancels less than 30 days in advance, the nights not spent are not refunded.
Check out
Mon, Apr 6
11:00 AM
If guest arrives and decides to leave early, the nights not spent are not refunded.
Super Strict 60 Days
- Guests can cancel at least 60 days before check-in and get a 50% refund of the nightly rate and the cleaning fee, but not the service fee
- The Airbnb service fee is not refundable
- This policy is by invitation only to certain hosts under special circumstances
60 days prior
Mon, Feb 3
3:00 PM
Example
For a 50% refund of the nightly rate, the guest must cancel 60 full days before the listing's local check in time (shown in the confirmation email).
Check in
Fri, Apr 3
3:00 PM
If the guest cancels less than 60 days in advance, the nights not spent are not refunded.
Check out
Mon, Apr 6
11:00 AM
If guest arrives and decides to leave early, the nights not spent are not refunded.
Long Term
- Automatically applied to reservations of 28 nights or more
- Guests can cancel before check-in (3:00 PM in the destination’s local time if not specified) and get a full refund, minus the first 30 days and the service fee
Check in
Fri, Apr 3
3:00 PM
Example
If the guest books a long term reservation and decides to cancel the reservation before the start date, the first month of the reservation is paid to the host in full and not refunded to the guest.
Check out
Mon, Apr 6
11:00 AM
If the guest books a reservation and decides to cancel the reservation during their stay, the guest must use the online alteration tool in order to agree to a new checkout date. Regardless of the checkout date chosen, the guest is required to pay the host for the 30 days following the cancellation date, or up to the end date of the guest’s original reservation if the remaining portion of the original reservation is less than 30 days.
Note: Guests won’t get a refund of the Airbnb service fee if they’ve received 3 service fee refunds in the last 12 months or if the canceled reservation overlaps with an existing reservation.
Frequently asked questions
The cleaning fee is refunded if the guest cancels before check-in.
We’ll help guests find a new place to stay or issue a refund if the listing is inaccessible, unclean, unsafe, or if there’s an animal present that the host didn’t mention in the listing description.
Learn more
Guests should contact us within 24 hours of finding the issue. In qualifying cases, we will cancel a reservation and issue a refund.
We may be able to issue a refund if a guest has to cancel because of an emergency.
Learn more
We send refunds immediately upon cancellation and they usually show up within 3-5 days, but sometimes it takes as long as 15 days before they reflect on the original payment method. In some countries, such as Brazil and India, it can take up to 2 months for the refund to arrive.