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How-to
Guest

Changing a reservation for a place to stay

Whether it's changing the dates of your stay, the number of guests, or something else, you can change a confirmed reservation by submitting a change request to your Host.

Submit a change request

  1. Go to Trips and then click the trip you want to change
  2. Click Change reservation
  3. Change the dates of your stay or the number of guests and click Save
    • Please note the Host will have to accept any changes submitted. If your Host doesn't accept, try sending them a message reminding them to review your alteration request.
  4. Review your changes, then click Send request
  5. Once you send the request, the Host will receive a notification to approve or decline your request

How it works

Depending on the Host’s policy, changing the number of guests may affect the total cost of your stay.

The original total and the new total will be shown before you submit your request for the alteration. Once the Host accepts, the change will be processed.

You’ll be charged or refunded, if necessary, and this will also be shown before you confirm the change.

If the Host declines your request, or doesn’t respond, your reservation will stay the same.

Other details

Here are a few other things to keep in mind when making a change request:

  • You can’t make changes if your checkout date is in the past
  • Once changes have been made, any later changes must go through the process outlined above as a new request
  • If the Host altered their pricing for the new dates before you requested the change, your new reservation will reflect this pricing, unless you booked a special offer
  • Changing the reservation dates may affect if you're still eligible for a weekly or monthly discounted rate
  • Once a reservation has started, you can’t change the number of guests
    • If you do need to add more guests to your reservation, use the resolution center to process any additional payments you and the Host have agreed on

Longer stays

If a reservation is for 28 nights or more, the longer stay cancellation policy applies.

For guests

If you’re a guest, you can check your confirmation email for more details.

If you change or cancel a longer stay:

  • Your first payment might be nonrefundable, depending on the listing and when the reservation is made
  • If you cancel after the trip has started, the following 30 nights of the reservation are nonrefundable
  • Your Host can choose to offer an additional refund

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