Managing guest messages
Hosting starts with a warm welcome, and your first message with your guests sets the tone for your future conversations. You can use Messages to connect with guests before, during, and after a home stay, service, or experience.
Connect with everyone in a group message thread
Hosts will be added to a group thread where all bookers, co-hosts, and additional guests can connect once a reservation has been confirmed. Guest information and reservation details are always available by clicking or tapping Details at the top of each specific messaging thread. You’ll be able to differentiate between the booker and co-traveler in the message thread.Save time with quick replies and scheduled quick replies, which allow you to send personalized messages quickly and automatically.
Direct messages for experience hosts
If you’re hosting an experience and need to chat with a guest privately, you have that option. Click or tap Details and find them in Who’s going. You can tap Messages 
to send a message to an individual guest. You can also give guests a better idea of what you provide with photos and videos.
Search messages easily
You can quickly and easily search your messages by specific word, guest name, or confirmation code using the magnifying glass icon at the top of the message thread list. If you can’t remember a person’s name or topic of conversation, just start typing to see possible results in real-time.
Filters keep you focused
Organization starts with the filters. You can apply a quick filter to differentiate the type of thread you want to access. Ex: Hosting, Experiences, Support.
The Starred filter helps you focus on the messages you marked as most important, and the Unread filter displays only unread messages, or messages you’ve marked as unread. You can also filter by listing (if you have more than one) and stage of trip:
- Reservation requests
- Upcoming reservations
- Currently hosting
- Past reservations
Your conversations with Airbnb customer support are filtered into the Airbnb Support folder.
Archive filters
It’s easy to archive messages in the Archive folder. Archived messages will return to the All messages folder if a guest sends a new message.
Managing messages with a team
If you host with a team, every team member with guest management permissions will receive the same messages, but they can customize their own messages using the star, read/unread, and archive tools. These team members can also view and interact with support threads for hosting tickets created by their teammates.
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