The first step to take is to check for an email from Airbnb with information specific to your Host account. If you did receive an extra payout, the email will include the amount you were overpaid.
There’s nothing you need to do. The amount you were overpaid will be automatically deducted from any future payouts.
Check for any payouts under Paid in your Earnings. Depending on the processing time for the payout method you’re using, keep in mind sometimes payouts arrive on your end on a different date than the date in Earnings, which is when we sent the payout.
Go to your Earnings and then to Paid. It’s possible that you received 2 or more payouts for the same reason, which may have been sent a few days apart.
Even though payouts are for the same reason, they could be for slightly different amounts. For example:
When we make a deduction to recover the amount you were overpaid, you’ll keep the most recent payout, and we’ll automatically deduct the amount overpaid for any other payouts we sent for the same reason—the ones that were sent earlier.
To find the deduction, search for another line item in your Earnings with the same reason code as the payout issued multiple times—except this time, the amount issued will be negative to reflect a deduction.
Deductions will show under Upcoming if they haven’t been made yet, and they’ll show under Paid if the adjustment was already made.
Deductions for extra payouts will be listed as resolution adjustments in your Earnings. Here’s what to know:
If you’re not currently expecting upcoming payouts, that’s ok—the deduction will happen automatically whenever your next payout is scheduled, even if it’s not for a while.
This happened because of a payment processing error we’ve now resolved.