Service fee refunds
If you need to cancel (It’s okay, things happen!), you may be able to receive a refund on your entire reservation, including the service fee. So how does it work?
Most importantly: check your reservation’s cancellation policy to find out if the service fee is refundable. The service fee is refundable if you cancel before your reservation’s free cancellation period ends (or any time before check in, for reservations in Italy and South Korean travelers in some cases) or if the host decides to refund you in full after you cancel.
Refunds for nightly rates and other fees
Your Host’s cancellation policy still applies to any other fees associated with your reservation. Find out how cancellations work for stays to get more details about what's refundable.
- GuestAirbnb service feesTo help Airbnb run smoothly and to cover the costs of the products and services we provide, we charge a service fee when a booking is confir…
- HostCancellation policies for your listingThe right cancellation policy depends on you and your listing. You can choose a flexible, moderate, firm, or strict cancellation policy.
- GuestWhen you’ll get your refundWhile they are issued almost immediately, most refunds arrive within 10 days, but for some payment methods and regions, it might take longer…