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    Your guests & hospitality
    42 articles
    5 videos

    Your guests & hospitality

    Learn how to take care of your guests from booking to checkout with these best practices.
    42 articles
    5 videos
    Content type filters
    The do’s and don’ts of providing self check-in
    Guests want self check-in—here’s how to set it up and create a seamless welcome.
    Updated Apr 19, 20213 min read
    Secrets from a seasoned Superhost
    Superhost Nikki shares her tips, from setting up to standing out.
    Updated Apr 13, 20213 min read
    Why strive for Superhost status
    Learn about the benefits of the program, plus find out how to qualify.
    Updated Apr 13, 20212 min read
    Making every guest feel welcome
    Understand discrimination, plus get strategies for tackling unconscious bias.
    Updated Apr 13, 202111 min read
    Making your guest’s stay special
    An experienced host shares her sweet strategy for creating a warm welcome.
    Updated Apr 13, 20212 min video
    Get more 5-star reviews
    Interior designers and Superhosts reveal how they create memorable stays.
    Updated Apr 13, 202110 min read
    Add details guests will love
    A former creative director shares her best decorating tips.
    Updated Apr 13, 20216 min read
    Why reviews matter
    Reviews build trust in the community and help drive your business.
    Updated Apr 13, 20214 min read
    A clear and simple checkout
    Communicate your expectations, from cleaning up to locking up.
    Updated Apr 13, 20214 min read
    Dealing with the unexpected
    Here’s how to anticipate hosting challenges and be prepared to handle them.
    Updated Apr 13, 20213 min read
    Supporting guests during their stay
    Hosts Giuliana and Sandor share how they make guests feel welcome.
    Updated Apr 13, 20212 min video
    Making a guest feel comfortable and special
    Hosts add these personal touches to make guest stays even more memorable.
    Updated Apr 13, 20212 min video
    Making guest check-ins easy
    Follow these suggestions to provide a convenient and stress-free welcome.
    Updated Apr 13, 20214 min read
    Communication tips for international guests
    Creativity, kindness, and technology are key to overcoming language barriers.
    Updated Apr 13, 20212 min read
    Getting to know potential guests
    Reviews and guest profiles can help you get acquainted.
    Updated Apr 13, 20212 min video
    Great communication is the key to hosting success
    Keep guests happy by being responsive and staying in touch.
    Updated Apr 13, 20214 min read
    The essentials: Welcome your first Airbnb guests
    Here’s how to create a great guest experience—the first time and every time.
    Updated Apr 13, 20217 min read
    Thoughtful details guests love
    Bring in a little wow factor by leveling up your amenities.
    Updated Apr 13, 20213 min read
    A guide to photographing accessibility features
    Showcase your space’s accessibility with these tips.
    Updated Apr 13, 20215 min read
    Introducing special deals to reward Superhosts
    Get discounts on wifi devices, noise-monitoring sensors, and cleaning supplies.
    Updated Apr 9, 20213 min read
    Updates to the 2021 Superhost assessments
    Superhosts will keep status through the end of 2021 if they meet two criteria.
    Updated Mar 24, 20212 min read
    How to support the Asian and Pacific Islander community
    Here are some resources and ideas to help you become a better ally.
    Updated Mar 23, 20217 min read
    Antiracism resources for the Airbnb community
    Here are some ways that you can become a better ally.
    Updated Mar 23, 20212 min read
    Activism and allyship guide
    This resource is designed to help people on their activism and allyship journey.
    Updated Mar 23, 20218 min read
    Airbnb Answers: Protecting you from one-off bad reviews
    Learn how Airbnb is making reviews more fair for hosts.
    Updated Mar 19, 20213 min read
    How one Kenyan Superhost promotes inclusivity while hosting
    Meet a Host based in Nairobi, and get her tips to make all guests feel welcome.
    Updated Mar 4, 20216 min read
    Writing clear and helpful house rules
    Help protect your home and create a better guest experience.
    Updated Feb 15, 20213 min read
    Create a guidebook to share your local tips
    Help guests get to know your area with a custom travel guide.
    Updated Feb 12, 20213 min read
    Write a house manual to share info and tips about your space
    Save time and provide important details with pre-written instructions.
    Updated Feb 9, 20214 min read
    New feature lets you schedule messages to guests
    Top hosts share their most popular scheduled messages that you can use, too.
    Updated Feb 2, 20214 min read
    A new way we're fighting discrimination on Airbnb
    Introducing Project Lighthouse to uncover, measure, and overcome discrimination.
    Updated Nov 13, 20208 min read
    Discussing discrimination at a Q&A for Airbnb hosts
    Hosts share diverse perspectives on recognizing bias and building community.
    Updated Oct 20, 20207 min video
    How community feedback makes Airbnb more inclusive
    Host and guest stories can help the anti-discrimination team uncover inequity.
    Updated Oct 1, 20205 min read
    Our continued commitment to inclusion
    To host or travel with inclusion and respect, please follow these guidelines.
    Updated Apr 17, 20203 min read
    Tips from Airbnb Plus hosts: How to add thoughtful touches
    Check out how Airbnb Plus hosts add thoughtful touches to surprise guests.
    Updated Mar 5, 20202 min read
    Make your home family-friendly
    Thoughtful touches can help make your space more comfortable for families.
    Updated Mar 5, 20207 min read
    Tips from Airbnb Plus hosts: How to offer excellent service
    Help guests feel at home with clear communication and Airbnb Plus hosting tips.
    Updated Mar 5, 20202 min read
    Tips from Airbnb Plus hosts: How to have warmer welcomes
    Find out how successful Airbnb Plus hosts craft memorable first impressions.
    Updated Mar 5, 20203 min read
    Introducing Superhost Week
    Airbnb celebrates Superhosts with a week of recognition.
    Updated Mar 5, 20202 min read
    How a Superhost became an Experience host
    Here’s what a musician and Superhost learned on his newest hosting journey.
    Updated Mar 5, 20204 min read
    Clarity about the recent Superhost criteria change
    Learn why the new review score change is better for guests and hosts.
    Updated Mar 5, 20202 min read
    Inside look: Superhost appreciation party
    Airbnb celebrates the most successful hosts who’ve been with us the longest.
    Updated Mar 5, 20202 min read
    Making reviews more relevant and useful for our community
    Learn about our updated Review Policy and other important product changes.
    Updated Mar 5, 202012 min read
    Making reviews more fair for hosts
    Airbnb is improving the review process to be more fair and accurate for hosts.
    Updated Mar 5, 20203 min read
    Building and improving the Superhost program
    Here’s how Airbnb is making the Superhost program more fair and inclusive.
    Updated Mar 5, 20202 min read
    What makes Superhosts so “super”?
    Five Superhosts reveal how they take hospitality to the next level.
    Updated Mar 5, 20206 min read
    Design on a budget: tips from Superhost Huma
    A fashion editor and Superhost divulges her money-saving secrets.
    Updated Mar 5, 20204 min read
    The do’s and don’ts of providing self check-in
    Guests want self check-in—here’s how to set it up and create a seamless welcome.
    Updated Apr 19, 20213 min read
    Secrets from a seasoned Superhost
    Superhost Nikki shares her tips, from setting up to standing out.
    Updated Apr 13, 20213 min read
    Why strive for Superhost status
    Learn about the benefits of the program, plus find out how to qualify.
    Updated Apr 13, 20212 min read
    Making every guest feel welcome
    Understand discrimination, plus get strategies for tackling unconscious bias.
    Updated Apr 13, 202111 min read
    Making your guest’s stay special
    An experienced host shares her sweet strategy for creating a warm welcome.
    Updated Apr 13, 20212 min video
    Get more 5-star reviews
    Interior designers and Superhosts reveal how they create memorable stays.
    Updated Apr 13, 202110 min read
    Add details guests will love
    A former creative director shares her best decorating tips.
    Updated Apr 13, 20216 min read
    Why reviews matter
    Reviews build trust in the community and help drive your business.
    Updated Apr 13, 20214 min read
    A clear and simple checkout
    Communicate your expectations, from cleaning up to locking up.
    Updated Apr 13, 20214 min read
    Dealing with the unexpected
    Here’s how to anticipate hosting challenges and be prepared to handle them.
    Updated Apr 13, 20213 min read
    Supporting guests during their stay
    Hosts Giuliana and Sandor share how they make guests feel welcome.
    Updated Apr 13, 20212 min video
    Making a guest feel comfortable and special
    Hosts add these personal touches to make guest stays even more memorable.
    Updated Apr 13, 20212 min video
    Making guest check-ins easy
    Follow these suggestions to provide a convenient and stress-free welcome.
    Updated Apr 13, 20214 min read
    Communication tips for international guests
    Creativity, kindness, and technology are key to overcoming language barriers.
    Updated Apr 13, 20212 min read
    Getting to know potential guests
    Reviews and guest profiles can help you get acquainted.
    Updated Apr 13, 20212 min video
    Great communication is the key to hosting success
    Keep guests happy by being responsive and staying in touch.
    Updated Apr 13, 20214 min read
    The essentials: Welcome your first Airbnb guests
    Here’s how to create a great guest experience—the first time and every time.
    Updated Apr 13, 20217 min read
    Thoughtful details guests love
    Bring in a little wow factor by leveling up your amenities.
    Updated Apr 13, 20213 min read
    A guide to photographing accessibility features
    Showcase your space’s accessibility with these tips.
    Updated Apr 13, 20215 min read
    Introducing special deals to reward Superhosts
    Get discounts on wifi devices, noise-monitoring sensors, and cleaning supplies.
    Updated Apr 9, 20213 min read
    Updates to the 2021 Superhost assessments
    Superhosts will keep status through the end of 2021 if they meet two criteria.
    Updated Mar 24, 20212 min read
    How to support the Asian and Pacific Islander community
    Here are some resources and ideas to help you become a better ally.
    Updated Mar 23, 20217 min read
    Antiracism resources for the Airbnb community
    Here are some ways that you can become a better ally.
    Updated Mar 23, 20212 min read
    Activism and allyship guide
    This resource is designed to help people on their activism and allyship journey.
    Updated Mar 23, 20218 min read
    Airbnb Answers: Protecting you from one-off bad reviews
    Learn how Airbnb is making reviews more fair for hosts.
    Updated Mar 19, 20213 min read
    How one Kenyan Superhost promotes inclusivity while hosting
    Meet a Host based in Nairobi, and get her tips to make all guests feel welcome.
    Updated Mar 4, 20216 min read
    Writing clear and helpful house rules
    Help protect your home and create a better guest experience.
    Updated Feb 15, 20213 min read
    Create a guidebook to share your local tips
    Help guests get to know your area with a custom travel guide.
    Updated Feb 12, 20213 min read
    Write a house manual to share info and tips about your space
    Save time and provide important details with pre-written instructions.
    Updated Feb 9, 20214 min read
    New feature lets you schedule messages to guests
    Top hosts share their most popular scheduled messages that you can use, too.
    Updated Feb 2, 20214 min read
    A new way we're fighting discrimination on Airbnb
    Introducing Project Lighthouse to uncover, measure, and overcome discrimination.
    Updated Nov 13, 20208 min read
    Discussing discrimination at a Q&A for Airbnb hosts
    Hosts share diverse perspectives on recognizing bias and building community.
    Updated Oct 20, 20207 min video
    How community feedback makes Airbnb more inclusive
    Host and guest stories can help the anti-discrimination team uncover inequity.
    Updated Oct 1, 20205 min read
    Our continued commitment to inclusion
    To host or travel with inclusion and respect, please follow these guidelines.
    Updated Apr 17, 20203 min read
    Tips from Airbnb Plus hosts: How to add thoughtful touches
    Check out how Airbnb Plus hosts add thoughtful touches to surprise guests.
    Updated Mar 5, 20202 min read
    Make your home family-friendly
    Thoughtful touches can help make your space more comfortable for families.
    Updated Mar 5, 20207 min read
    Tips from Airbnb Plus hosts: How to offer excellent service
    Help guests feel at home with clear communication and Airbnb Plus hosting tips.
    Updated Mar 5, 20202 min read
    Tips from Airbnb Plus hosts: How to have warmer welcomes
    Find out how successful Airbnb Plus hosts craft memorable first impressions.
    Updated Mar 5, 20203 min read
    Introducing Superhost Week
    Airbnb celebrates Superhosts with a week of recognition.
    Updated Mar 5, 20202 min read
    How a Superhost became an Experience host
    Here’s what a musician and Superhost learned on his newest hosting journey.
    Updated Mar 5, 20204 min read
    Clarity about the recent Superhost criteria change
    Learn why the new review score change is better for guests and hosts.
    Updated Mar 5, 20202 min read
    Inside look: Superhost appreciation party
    Airbnb celebrates the most successful hosts who’ve been with us the longest.
    Updated Mar 5, 20202 min read
    Making reviews more relevant and useful for our community
    Learn about our updated Review Policy and other important product changes.
    Updated Mar 5, 202012 min read
    Making reviews more fair for hosts
    Airbnb is improving the review process to be more fair and accurate for hosts.
    Updated Mar 5, 20203 min read
    Building and improving the Superhost program
    Here’s how Airbnb is making the Superhost program more fair and inclusive.
    Updated Mar 5, 20202 min read
    What makes Superhosts so “super”?
    Five Superhosts reveal how they take hospitality to the next level.
    Updated Mar 5, 20206 min read
    Design on a budget: tips from Superhost Huma
    A fashion editor and Superhost divulges her money-saving secrets.
    Updated Mar 5, 20204 min read

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