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      4 articles

      Ratings & reviews

      Discover how reviews work, why they matter, and how Hosts get 5-star ratings.
      4 articles
      How to welcome your first Airbnb guests
      Create a memorable stay for your guests—every time.
      How to handle a retaliatory review
      Request removal of reviews that go against our Reviews Policy.
      Why reviews matter
      Reviews on Airbnb help drive your business and build trust.
      How to handle a bad review
      Address negative feedback with specific details about improvements.

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      © 2025 Airbnb, Inc.
      ·
      1. Privacy·
      2. ·Terms·
      3. ·Sitemap
      © 2025 Airbnb, Inc.
      ·
      1. Privacy·
      2. ·Terms·
      3. ·Sitemap