Getting the most out of the Messages tab

The Messages tab is your Airbnb inbox. It puts all your hosting, traveling, and support messages in one place. Features in the Messages tab let you:

• Filter and search messages.
• Send and schedule pre-written templates called quick replies.
• Edit and unsend recent messages.
• Communicate with every guest on a reservation in one thread.
• See when guests view your messages with read receipts. 
• Share your guidebook and recommend local Airbnb Experiences and Services.
• Attach photos and videos to messages.

The Messages tab organizes messages into categories. The main categories are Homes, Experiences, Services, Traveling, Support, and Direct Messages. 

The default view, All, shows only the categories relevant to your Airbnb account. Select any category to filter messages by type. 

Within Homes, you can apply these additional filters:

• Unread displays only unopened messages.
• Trip stage sorts messages by reservation requests, upcoming reservations, currently hosting, and past reservations.
• Listings organizes messages by listing if you have more than one.
• Starred shows only the messages you’ve marked with a star.

Within Experiences and Services, you can apply these additional filters:

• Unread displays only unopened messages.
• Starred shows only the messages you’ve marked with a star.
• Group messages sorts conversation threads with more than one booking guest by reservation.

If you have a co-host or are a Superhost Ambassador, you’ll find these filters in the Messages tab:

• Co-host shows conversations between you and any co-hosts on a listing.
• Superhost Ambassador displays messages between you and hosts you’ve matched with.

The Traveling filter shows messages you send and receive as a guest. The Support filter shows conversations with Airbnb Support.

Looking for a specific conversation? You can search messages by names, words, or phrases. The results take into account any filters you’ve applied, helping you find conversations faster.

A quick reply is a short, pre-written message that’s saved as a template in your messaging settings. 

Placeholders for details, like the guest’s first name, personalize each message by pulling information from your listing or the reservation.

Quick replies help you respond rapidly and save you time. Create your own quick replies or edit Airbnb’s templates to send right away or schedule for delivery later at key moments.

Learn more about quick replies for home, experience, or service hosts.

Each reservation starts a new conversation in the Messages tab. The booking guest can invite other guests traveling with them to join the reservation. Guests who accept the invitation are added to the conversation. 

If you host an experience, all booking guests for the same date and time are automatically added to one group conversation. They can invite their co-travelers to join too.

Hosts and co-hosts send messages to the whole group. Guests can read all the messages, even if they join the conversation after it’s started, so you don’t have to repeat yourself.

Tap the Details button for more information about the reservation and conversation, including a list of everyone who’s joined. Select a guest’s photo to access their profile and learn more about who you’re hosting.

Other features in the Messages tab help hosts and co-hosts connect with guests before, during, and after booking, as well as with each other.

• Threaded replies let you start a thread when replying to a message, which nests your response under the original message.
• Editing tools enable you to edit a message within 15 minutes of sending it, and unsend a message within 24 hours.
• Read receipts show whether guests or others have viewed your messages, unless they’ve turned off this feature in their account settings.
• Recommendations make it easy to share your guidebook and suggest local experiences or services in just a few taps.
• Photo and video sharing allows you to attach files to your messages to co-hosts and to guests after their booking is confirmed.

Information contained in this article may have changed since publication.