How the Resolution Center helps you

Sending requests 

Need to send or request money for things related to your Airbnb trip or Airbnb Experience? No problem! Go to the Resolution Center to open a refund or payment request.

You have up to 60 days after your reservation’s checkout date to submit a Resolution Center request.

One thing to note: You may need to add a payment method before sending or requesting money through the Resolution Center.

Finding requests

If a Host or guest requests money for extra services or a refund, you’ll find their request in your email associated with your Airbnb account, in the Resolution Center, or in the Help Center in the Airbnb app, desktop, and mobile web.

Need more help?

Every now and then, Hosts and guests aren’t able to make it work. If you haven’t come to an agreement, you’ll see the option to ask Airbnb to help you mediate.

Issues must be reported to Airbnb with 72 hours of discovery to be eligible under our Rebooking and Refund Policy.

From there, a dedicated team member will review the info provided by everyone and ask questions (if necessary) before making a final decision.

Getting reimbursed for damage

Sometimes accidents happen, which is why there’s AirCover for Hosts.

AirCover for Hosts is top-to-bottom protection for Hosts. It includes $3 million in Host damage protection, in addition to $1 million liability insurance, guest identity verification, reservation screening, and a 24-hour safety line. It’s always included and always free whenever you host.

If a guest causes damage to your place or belongings during an Airbnb stay, you can file an AirCover for Hosts request through our Resolution Center. Learn about the process.