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    COVID-19 update
    To find cancellation and refund options, select a reservation from the Trips page. Our extenuating circumstances policy only applies to certain reservations. We provide updates on the 1st and 15th of each month.
    Booking and traveling

    What options do I have for canceling a reservation for a place to stay due to coronavirus (COVID-19)?

    To find out what your current cancellation and refund options are, go to cancel your reservation and choose My travel plans have changed due to the COVID-19 pandemic.

    You will always have these options:

    • Refund according to your host’s cancellation policy
    • Full cash refund by submitting official documentation for review

    Depending on the booking and check-in dates for your reservation, you may be shown one or more of the following options:

    • Extenuating circumstances travel credit
    • Ask your host for a full refund

    If your check-in date is more than 2 weeks away, check back on the 1st and 15th of every month to see if your options have changed. Our community support team will only be able to offer you the same options you have online.

    If you are sick due to a COVID-19 infection, this is always covered under our standard Extenuating Circumstances Policy, and you can choose “I have an extenuating circumstance” when you cancel.

    Asking your host for a larger refund

    If your reservation doesn’t qualify for a full refund and your host doesn’t agree to cancel for a full refund, you can always message your host to find out if they’re willing to give you a larger refund through the Resolution Center.

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