How-to
Missing email notifications
Missing email notifications
You don’t want to miss out on important email notifications from Airbnb. Maybe your personal info is out of date or your notifications aren’t set up right. Start by checking if your email address is correct.
Edit your email address
Edit email address on desktop
- Click Profile > Account > Personal info
- Go to Email address and click Edit
- Make your changes and then click Save
Edit email address in the Airbnb app
- Tap Profile and then tap Personal Information
- Go to Email address and tap Edit
- Make your changes and then tap Save
Edit email address in the Airbnb app
- Tap Profile and then tap Personal Information
- Go to Email address and tap Edit
- Make your changes and then tap Save
Edit email address on mobile browser
- Tap Menu > Account > Personal info
- Go to Email address and tap Edit
- Make your changes and then tap Save
Check your notification settings
Edit notification settings on desktop
- Click Profile > Account > Notifications
- Go to Offers and updates and Account
- Edit your notification choices
Edit notification settings in the Airbnb app
- Tap Profile and then tap Notifications
- Go to Offers and updates and Account
- Edit your notification choices
Edit notification settings in the Airbnb app
- Tap Profile and then tap Notifications
- Go to Offers and updates and Account
- Edit your notification choices
Edit notification settings on mobile browser
- Tap Menu > Account > Notifications
- Go to Offers and updates and Account
- Edit your notification choices
Search all messages in your email inbox
Sometimes emails get lost in your inbox. Search for terms like "Airbnb," "reservation," "verification," or other words related to the email you're looking for.
Check your email filters
Spam, junk, and routing rules can mislabel your messages. To avoid this:
- Remove Airbnb messages from your spam list
- Add automated@airbnb.com, express@airbnb.com, and response@airbnb.com to your personal email address book
Check for issues with your email service provider
Depending on your provider or your network, emails can take a few hours to be delivered. If undelivered or delayed emails continue to be an issue, check with your provider.
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