What is the Airbnb cancellation policy for stays?
Note: If you need to cancel because of the COVID-19 pandemic, please read this article about your options.
After you book, your policy and cancellation options can always be found in your Trips:
- Go to Trips and find the trip you might cancel
- Click or tap Show trip details
- Scroll down to find your Cancellation policy
If you want to know your exact refund at this moment in time, start canceling your reservation and we’ll show you a detailed breakdown.
Before you book, you can find cancellation details at the top of any listing page, and during the booking process before you pay.
Hosts set the cancellation policy stays of less than 28 days. The long term cancellation policy applies to all stays of 28 days or more. Some hosts also offer a choice between a non-refundable or refundable rate for their place.
If you cancel, the amount of any refund depends on the host’s cancellation policy and when you cancel (all times are in the listing’s local time zone).
If you need to cancel because of an emergency and your reason is covered by our Extenuating Circumstances Policy, you might be able to apply for a full extenuating circumstances refund.
Beyond that, here are a few things you might want to know:
- If there is a cleaning fee, it is always refunded if you cancel before check-in.
- If there is an Airbnb service fee, it’s only refunded if you cancel during the free cancellation period for your reservation. The service fee also isn’t refunded if the canceled reservation overlaps with another of your reservations or if you’ve already received 3 service fee refunds in the last 12 months.
- If a hotel or other professional host collects property fees on-site, any refund of those fees is at the discretion of the host.
- If the listing is inaccessible, unclean, unsafe, or if there’s an animal present that the host didn’t mention in the listing description, we’ll issue a refund or help you find a new place to stay. Learn more.
- If a host can’t or won’t fix an issue, you should contact us within 24 hours of finding the issue. In qualifying cases, we will cancel a reservation and issue a refund.