Skip to content
Navigate forward to access suggested results
    If you would like to contact us, please note that we are currently experiencing longer wait times than usual due to recent travel restrictions. Thank you.

    Canceling a trip due to extenuating circumstances

    Note: If you need to cancel because of the COVID-19 pandemic, please read this article about your options.

    Not to worry. If you need to cancel your reservation because of an emergency or unavoidable circumstance, we can help:

    1. Read our Extenuating Circumstances Policy to check if you’re covered
    2. Make sure you have any required documentation available
    3. Cancel your stay or Airbnb Experience by selecting I have an extenuating circumstance
    4. Contact us to file a claim, and we’ll walk you through the next steps, which will include submitting any required documentation and waiting for our team to review your case

    Important: Claims must be submitted within 14 days of cancellation.

    Did you get the help you needed?

    Related articles